Coface Romania launches its first Customer Support Center (CSC). This new initiative is designed to bring the organization closer to its clients in the TCI segment and to respond more quickly and efficiently to their day-to-day needs.
Customer Support Center - single point of contact for TCI clients
Starting July 15th 2026 the CSC serves as a central point of contact, providing accessible and timely support for operational and administrative requests. Staffed by a dedicated team of desk-based agents, the center will be available throughout business hours to ensure prompt handling of client inquiries. In its initial phase, the CSC will manage requests from TCI clients, covering areas such as contract-related questions, operational support (platforms, accounts, declarations, notifications), document reissuance, and other standard administrative needs. Starting next year, the scope will gradually expand to include brokers-related requests. While CSC handles routine and operational requests, AMs remain responsible for strategic client relationships, renewals, business development, retention, and complex case escalation. The center is being run by Roxana Chivulescu with an experience of 18 years at Coface.
This initiative brings several key benefits, including a single point of contact for clients, faster response times, improved operational efficiency, and a more consistent service experience. In the long term, the CSC will also help the team better understand and quantify client needs, ultimately driving higher satisfaction and engagement.
“The launch of the CSC marks an important step in strengthening our client-centric approach and differentiating Coface in the market through increased efficiency, proximity, and service quality. We will continue to refine processes and collaboration models to ensure the CSC becomes a core pillar of our client relationship strategy”, stated Alina Popa Country Manager Coface Romania.