Coface places digital transformation at the heart of its strategy with launch of new customer portal
Coface’s new customer portal and fully revamped CofaNet Essentials online credit insurance contract management tool are being launched today. With the new solutions, customers will benefit from innovative features, unique access, customised content, advanced ergonomics, real time results displays and easier contacts.
Digitisation: the backbone of customer experience
The customer portal has been enhanced with new features, to enrich the user experience and ensure easy navigation. These include unique access to all of Coface's web interfaces, economic and strategic information tailored to the customer's business, product and tool document library, tutorials and FAQs - as well as easier, more targeted contacts with the commercial team.
The second raft of major transformations concerns CofaNet Essentials – Coface’s online credit insurance contract management tool. CofaNet Essentials has been ergonomically redesigned for optimised use with mobile tools. Screens are enriched with a dynamic search engine and extensive menus.
Coface has been facilitating customer relationships, through the introduction of innovative digital tools and products, since 2012. These include CofaMove (a "transaction" mobile application that allows customers to manage their portfolio in real time), EasyLiner (a portal for digitising sales for SMEs) and CofaServe (a tool which integrates Coface’s features into the customer's databases, for improved reactivity).
Customer service and digital transformation are cornerstones of Coface's strategy
The launch of Coface’s new customer portal is in line with the priorities of itsFit to Winstrategic plan, which include optimisation of customer service and operational efficiency. Digital transformation and the new portal reply to users’ needs to save time and optimise contract management.
Innovation in action
1. A single access to all Coface «offer interfaces», without reentering any credentials.
Targeted content, according to the company’s size, activity sector and country.
2. Electronic Library containing IT tools, user guides, tutorials and FAQs.
3. News on products and IT tools.
4. Economic and corporate publications.
5. Easier and more targeted contacts with Coface.
Head of Marketing & Communications
42 Pipera St., 6th Floor - 020112
District 2 - Bucharest
T: +40 21 231 60 20